OUT OF THE WOODS – WE ARE COMMITTED TO YOU
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. It’s important that you know what personal information Out Of The Woods (known here as “we” or ”OOTW“) collects about you, and how we use it.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our team using the details in the ‘Contact’ section below. If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
This notice applies if you:
- Purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. We collect and use your information for various reasons such as helping you get into events, sharing news, for marketing and as otherwise required by law. We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue) – as well as other third parties associated with the service provided.
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. We take steps to make sure your information is protected and to delete it securely when no longer required. If you have any questions or feedback about this notice please contact us.
What information we collect
- When you create an account, purchase a product from us (such as a ticket, or merchandise), we will collect your contact and billing information.
- When you purchase tickets to one of our events, or an event for which we are a co-promoter, we will receive your information from ticket agents used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).
- When you attend one of our events, we may collect your information via video surveillance cameras (we use signs where such cameras are used) or cashless payment systems.
- When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use our site/app for, or the site you visit when you leave us.
- When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.
- To ensure our event is as accessible and inclusive as possible, we need to collect details of your requirements (which may involve you providing information about your mental or physical health).
- In the rare instance where we collect personal information from children, we seek parental consent and will only ever collect such information for the purposes specified on collection.
- We use suppliers who collate geodemographic data to assist personalised services.See the ‘Your Rights & Choices’ section below for more information.
- We use your information when you enter into a contract with us (for example to buy merchandise or a ticket) so we can process your order, take payment and provide you with customer support.
To ensure we can give you more of what you want we conduct market research and analysis to improve and customise our products and services. This includes:
- For our marketing purposes, unless your consent is required for such marketing (see below).
- To send you customer service emails including booking confirmations and event reminders.
- To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law. For example, making sure tickets get into the hands of real fans. As such, we may use your information to prevent ticket touting, misuse of our intellectual property (e.g. our or our Event Partner’s brands), fraud, or other crimes.
- To create a profile about you to help us personalise our services to you. For example, if you purchase tickets to pop events and you have consented to our marketing, we will inform you about other pop events we think you might be interested in.
- To make sure our messages and website are relevant to you, we create a user profile with the information we know about you and how you use our services.
How to turn off personalisation
Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud. We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these). We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting an artist. Doing this will not change your cookies settings.
Where you’ve given your consent
- To contact you with information or offers regarding our upcoming events, products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below.
- To provide you with location based services to send you push notifications about what’s on near you.
- To conduct crowd management analytics – some of our apps use crowd management software so we can see how many people are at a particular stage, or when the busiest times at the bars are. This helps us more efficiently allocate our resources. We turn this on shortly before the festival or event, and turn it off shortly after so we’re not tracking devices when we don’t need to.
- To deliver tailored advertising and marketing communications on our websites and apps.
- To process your health data to meet your accessibility requirements, where specifically required and explicit consent is provided.
Who we share your data with
- Within the Macro Music family of brands who provide services such as marketing, profiling, reporting and technical support.
- Our third-party service providers such as cloud computing providers who provide the IT infrastructure on which our products and systems are built.
- Third parties who provide goods and services purchased by you (e.g. merchandise) so that they can process and fulfil your orders.
- Government agencies or other authorised bodies where permitted or required by law.
- Any successor to all or part of our business.
YOUR CHOICES & RIGHTS
Where you have given us your consent, you can withdraw it by doing the following.
- To stop receiving our marketing you can change your preferences within your account, follow the unsubscribe instructions in any of the emails we send you or contact us directly.
- To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.
- To object to personalisation you can change your preferences within your account. If this option is not available please contact us directly
You also have rights over how your personal information is used including:
- The right to object to our processing of your data.
- The right to request that your information be erased or restricted from further use.
- The right to request a copy of the information we hold about you.
- The right to correct, amend or update information you have given us (where you have an account you can also do this by logging in and updating your information).
- The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.
To exercise any of the above rights please contact us at firstname.lastname@example.org. Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
Looking After Your Information
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies. Where we do this, we will ensure that appropriate safeguards are put in place. For more information, or to get a copy of the relevant documentation please contact us.